Preventive Maintenance will reduce the risk of Equipment downtime, and increase the performance of your instrument. IDE and our Highly qualified, trained staff will ensure that your maintenance is done according to the specifications of the manufacturer.

Our Service Agreement is tailored to your laboratory's specific maintenance needs. Remove the stress of scheduling Preventive maintenance, with our service agreements we have you covered.

We provide same day phone support. Phone support will give you the ability to troubleshoot your instrument efficiently. we will walk you through every step in a detailed manner.

We do thorough onsite equipment decontamination and shut down, and prepare equipment for relocation, storage or for shipping.

We offer corrective maintenance all across the US. Errors on your instrument will be analyzed in advance to ensure that your engineer will be equipped to get your instrument up and running quickly. The productivity of your laboratory is crucial to your success. We at IDE have a large stock of parts, spares and and consumables. Wether you have a service agreement or it's a emergency one time call, we have you covered.

We offer depot level service on instruments purchased from us or not. Depot level service reduces repair costs. Once your instruments is shipped to us and received we can perform any service, repair or refurbishment that is needed here at home reducing engineer travel cost. Giving you a cost efficient solution

Our Refurbishment process is finely crafted and of exceptional quality. We dismantle the instrument completely to the frame, rebuild components individually, replace tubing, filters, seals, latex flow, cell, laser, photometer, aperture, optics calibration, verify alignments, and QC that meets and exceeds manufacturer specifications. We also offer Refurbishment at a depot level, send us your equipment for a complete restoration and re-certification.

We offer installations, do IQ/OQ validation, onsite structural review per manufacturer’s manual, power connection, verify alignment, calibration and quality control. We train lab technicians to safely and correctly use instruments and perform tests and basic maintenance. If you’re looking to install an instrument that has been previously shutdown we will re-install and train for re-commission.

We extend service and warrant equipment for long periods of time, longer than original manufacturers do, so you can continue using your trusted equipment at a cost efficient rate.